Terms & Conditions

Terms & Conditions

These Terms and Conditions ("Terms") govern your engagement with INFOMetric Pty Ltd (ABN: 34 674 004 169) and your use of our website infometric.com.au. By engaging our services or using our website, you agree to be bound by these Terms.

1. About INFOMetric

INFOMetric Pty Ltd is an information technology services company registered across Australia, Australia (ABN: 34 674 004 169). We provide managed IT services, cyber security, cloud solutions, web management, hardware and software supply, internet and telephony, business automation, and Power BI reporting services to small and medium businesses.

2. Service Agreements

All services are provided subject to a separate Service Agreement or Statement of Work agreed between INFOMetric and the client. These Terms apply in addition to any Service Agreement. In the event of conflict, the Service Agreement prevails.

3. Payment Terms

• Managed IT services are invoiced monthly in advance
• Project-based work is invoiced per agreed milestones
• Payment is due within 14 days of invoice date unless otherwise agreed in writing
• Late payments attract interest at 2% per calendar month from the due date
• INFOMetric reserves the right to suspend services for accounts overdue by more than 30 days

4. Support Hours

Standard support is provided during business hours: Monday to Friday, 8:00 AM to 6:00 PM AEST, excluding Queensland public holidays. INFOMetric does not offer 24/7 support unless specifically agreed in writing within a Service Agreement.

5. Acceptable Use

You agree not to use INFOMetric's services or infrastructure for any unlawful purpose, to transmit harmful, offensive, or infringing content, to attempt unauthorised access to any system, or to engage in any activity that disrupts or damages INFOMetric's systems or those of other clients.

6. Client Responsibilities

• Maintain valid licences for all software in use
• Provide accurate and timely information to enable service delivery
• Ensure authorised personnel are available when required for support
• Maintain adequate backups of critical data (INFOMetric may assist with backup solutions as a separate service)

7. Intellectual Property

All intellectual property rights in materials, software, scripts, and documentation created by INFOMetric remain the property of INFOMetric Pty Ltd unless explicitly transferred in writing via a signed IP Assignment Agreement.

8. Confidentiality

Both parties agree to keep confidential all proprietary, technical, commercial, and client information disclosed during the engagement. This obligation survives termination of the Service Agreement for a period of 3 years.

9. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

• INFOMetric's total liability is limited to the fees paid by the client in the 3 months preceding the claim
• INFOMetric is not liable for indirect, consequential, incidental, or special losses or damages
• Nothing in these Terms limits liability for death or personal injury caused by negligence, or for breach of consumer guarantees under the Australian Consumer Law

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

11. Termination

• Either party may terminate a Service Agreement with 30 days written notice
• INFOMetric may terminate immediately in cases of material breach, non-payment over 30 days, or conduct placing our staff or systems at risk
• Upon termination, all outstanding invoices become immediately payable

12. Dispute Resolution

The parties agree to attempt resolution through good-faith negotiation before commencing formal proceedings. If unresolved after 30 days, disputes shall be referred to mediation in Brisbane, Queensland before litigation.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland.

14. Changes to These Terms

INFOMetric reserves the right to update these Terms. Continued use of our services following notice of changes constitutes acceptance of the updated Terms.