Privacy Policy

Privacy Policy

INFOMetric Pty Ltd ("we", "us", "our") is an Australian company registered in Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the Queensland Government privacy framework.

This policy applies to personal information collected through our website infometric.com.au, our client portal portal.infometric.com.au, and through the delivery of our IT services.

1. What Personal Information We Collect

We collect only the personal information necessary to provide our services, including:

• Full name, job title, and business name
• Email address and telephone number
• Business address and billing address
• Details about your IT environment, devices, and business requirements
• Payment details (processed securely — we do not store card numbers)
• Website usage data (IP address, browser type, pages visited) via cookies and analytics tools

2. How We Collect Personal Information

We collect information directly from you when you:

• Contact us via our website, phone, or email
• Request a quote or engage our IT services
• Register for or use our client portal at portal.infometric.com.au
• Subscribe to our communications
• Interact with our website (via cookies — see our Cookie Policy)

3. Why We Use Your Personal Information

• To respond to enquiries and provide IT services you have requested
• To manage your account, invoicing, and ongoing service delivery
• To send service updates, maintenance notices, and important communications
• To send marketing and promotional communications (only with your consent — you can opt out any time)
• To improve our website, services, and customer experience
• To meet our legal and regulatory obligations under Queensland and Australian law

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:

• Third-party service providers who assist us in delivering IT services (e.g., Microsoft, cloud hosting providers), under strict confidentiality agreements
• Professional advisers (legal, accounting) as required
• Regulatory or law enforcement authorities where required by law
• Third parties only with your explicit prior consent

We do not disclose personal information to overseas recipients unless required by law or you have consented, and in such cases we ensure appropriate protections are in place.

5. Data Security

As an IT security company, we apply stringent security measures to protect your information, including encryption in transit and at rest, multi-factor authentication, access controls, and regular security audits. We take all reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.

6. Data Retention

We retain personal information for as long as necessary to deliver our services and comply with legal obligations. Business and financial records are retained for a minimum of 7 years in accordance with Australian tax law. Client IT records are retained per your Service Agreement.

7. Access, Correction and Complaints

Under the Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, incomplete, or outdated
• Opt out of direct marketing at any time by emailing support@infometric.com.au
• Make a privacy complaint (see below)

To exercise any of these rights, contact our Privacy Officer using the details below. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve user experience and analyse traffic. See our Cookie Policy for details. You can disable cookies in your browser settings.

9. How to Make a Privacy Complaint

If you believe we have not handled your personal information in accordance with this policy or the Privacy Act, please contact us first. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

10. Privacy Officer Contact

This policy was last updated May 2026 and is reviewed annually.