Frequently Asked Questions

INFOMetric Pty Ltd is a Australian Based IT services company located in . We provide IT support, managed services, cyber security, cloud services, web management, hardware and software supply, internet and telephony, business automation, and Power BI reporting to small and medium businesses.

We work with small to medium businesses across Australia. Our clients typically range from a handful of users up to around 50 users per business. We specialise in SMB-focused IT solutions — practical, affordable, and tailored to your specific needs.

INFOMetric is located in . We are a single-location Australian business serving clients across the greater Brisbane region and South East Queensland. We do not have multiple branch offices.

We offer transparent, flexible monthly pricing tailored to your specific needs and number of users. This means no surprise invoices — just one predictable monthly fee covering everything agreed in your service plan. Contact us for a free, no-obligation quote.

Yes! We offer a free initial consultation and IT assessment. This allows us to understand your current IT environment, identify any gaps or risks, and provide a tailored proposal. There is no obligation to proceed.

Our helpdesk and support team operates Monday to Friday, 8:00 AM to 6:00 PM AEST, excluding Queensland public holidays. We do not offer 24/7 on-call support. If you require after-hours coverage, please discuss this with us as part of your service agreement.

We operate under a Service Level Agreement (SLA) that defines response and resolution times based on issue priority. Critical issues affecting business operations receive priority response during business hours. All support requests are logged and tracked through our client portal.

Existing clients can log support tickets through the INFOMetric Client Portal at portal.infometric.com.au, by emailing support@infometric.com.au, or by calling 07 3184 2440 during business hours (Mon–Fri 8am–6pm AEST).

Yes, we provide on-site support for clients in the greater Brisbane and South East Queensland region where remote support is not sufficient. On-site visits are scheduled during business hours. Travel fees may apply depending on location.

Managed IT means we take responsibility for monitoring, maintaining, and supporting your IT systems under a flexible monthly fee. This includes helpdesk support, system monitoring, patch management, endpoint protection, and regular reviews — giving you a predictable cost and peace of mind.

Yes. We are experienced with Microsoft 365 administration including user management, email, Teams, SharePoint, OneDrive, and security configuration. We can migrate your business to Microsoft 365 or manage an existing deployment.

Yes. Our cyber security services include endpoint protection, email security, multi-factor authentication setup, staff security awareness training, and vulnerability assessments. We help Australian businesses establish practical, effective security controls.

Yes. Our web management service covers website design and development, hosting, SEO, and social media management. We build modern, mobile-friendly websites and provide ongoing maintenance and support.

Power BI is Microsoft's business intelligence tool that connects to your data sources and creates visual dashboards and reports. If your business is making decisions from spreadsheets or disparate reports, Power BI can bring everything into one clear, real-time view. We build custom dashboards and provide training for your team.

Our managed services are typically offered on monthly or annual agreements. We believe in earning your business through great service, not locking you in. Contract terms are discussed openly before you sign anything.

We accept direct bank transfer (EFT) and credit card payments. Managed service invoices are issued monthly in advance. Project-based work is invoiced per agreed milestones.

You can cancel with written notice as per your Service Agreement (typically 30 days). We will work with you to ensure a smooth transition and handover of all documentation, credentials, and configurations.